Shipping and Delivery Policy

At Anna & William Toronto, we are committed to delivering your order as efficiently and accurately as possible. This Shipping and Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms described below.

Order Processing Time

All orders are processed within 1 to 3 business days.

Once your order has been dispatched, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your shipment.

Estimated Delivery Time

The estimated delivery time is 3 to 7 business days, depending on your location.

Please note that delivery times are estimates and may be affected by factors beyond our control, including peak seasons, carrier delays, customs inspections, or public holidays.

Shipping Method and Origin

All orders are shipped directly from our international suppliers, including suppliers located in China.

Due to the international nature of our shipping process, customs duties, import taxes, or handling fees may apply, depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout and displayed clearly before payment is completed.

The final shipping fee is based on factors such as package weight, delivery destination, and the selected shipping method.

Shipping Responsibility

Once tracking information confirms that a package has been delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.
Customers are responsible for ensuring that all shipping details are correct at the time of ordering.
Any address errors must be reported within 24 hours of placing the order. After this period, changes may not be possible due to order processing.

Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Email: info@annawilliamtoronto.ca
Company Name: Anna & William Toronto