Privacy Policy
This Privacy Policy applies to the services of Anna & William Toronto, accessible via info@annawilliamtoronto.ca
We highly value the privacy of our customers and are committed to handling all personal information with care, confidentiality, and in accordance with applicable privacy regulations.
By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
When you place an order, create an account, or interact with our website, we may collect the following personal data:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction details (processed securely by third-party payment providers)
- IP address and device information
- Browser type and website usage data
- Order history and customer support interactions
We only collect personal information that is necessary to provide our services efficiently and securely.
Purpose of Data Processing
Your personal data is processed for the following purposes:
- Processing, fulfilling, and delivering orders
- Communicating with you regarding your order or account
- Providing customer service and responding to inquiries
- Sending order confirmations, shipping updates, and service-related communications
- Improving our website, services, and customer experience
- Preventing fraud and ensuring transaction security
- Complying with legal and regulatory obligations
We do not sell or misuse your personal data.
Sharing of Personal Data with Third Parties
Your personal information is only shared with third parties when strictly necessary to operate our business, including:
- Payment service providers
- Shipping and logistics partners
- IT service providers that support our website infrastructure
These third parties are contractually obligated to handle your data securely and only for the intended purpose.
We may also disclose personal data if required by law or legal authorities.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (for example, tax or accounting obligations).
Once the data is no longer required, it is securely deleted or anonymized.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Analyze visitor behavior and website performance
- Improve marketing relevance and user experience
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website functionalities.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, where legally permitted
- Object to or restrict the processing of your data
- Request data portability
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable laws.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Company Name: Anna & William Toronto
Email: info@annawilliamtoronto.ca