Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Anna & William Toronto, reachable via info@annawilliamtoronto.ca.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Applicability

These Terms and Conditions apply to all offers, orders, and agreements concluded via our website.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions in full.

2. Product Information

We make every reasonable effort to ensure that all product descriptions, images, and information on our website are accurate and up to date.
However, minor errors, typographical mistakes, or slight variations in color or appearance may occur. Such discrepancies do not constitute grounds for cancellation or compensation.

3. Orders and Payment

All orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or location.
Customers are responsible for selecting a payment method that is available and supported in their region.
Prices listed on the website include applicable taxes unless otherwise stated.

We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing, or technical errors.

4. Processing and Delivery

Order Processing

Processing time: 1 to 3 business days

Shipping

Estimated delivery time: 3 to 7 business days, depending on the destination
Orders are shipped directly from our international suppliers, including suppliers located in China

Delivery times are estimates and may vary due to customs clearance, logistics delays, or external factors beyond our control.

5. Returns and Cancellations

All conditions regarding returns, refunds, and cancellations are outlined in our separate Return Policy.
By placing an order, you agree to the terms stated in that policy.

6. Liability

We are not liable for loss, theft, or damage during shipping if tracking information confirms delivery to the address provided by the customer.
Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.
Address corrections must be submitted within 24 hours of placing the order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and design elements, is the exclusive property of Anna & William Toronto.

Any use, reproduction, distribution, or modification of website content without prior written permission is strictly prohibited.

8. Complaints Procedure

If you have a complaint regarding our products or services, you may submit it in writing via:

Email: info@annawilliamtoronto.ca

We aim to respond to all complaints within 5 business days and work toward a fair and reasonable resolution.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with applicable international commercial law, without prejudice to mandatory consumer protection laws that may apply in your country of residence.